Care In Your Experience

Whether yours is a brief visit for onsite testing or a surgical journey that will take some time, we want you and your visitors to feel welcomed and at ease from start to finish. Let us guide you through preparations, registration, bill management and more, and ensure that your experience is nothing short of exceptional.

PREPARING FOR YOUR VISIT

Knowledge of what’s to come is perhaps the best way to prepare for your visit to Aspen Mountain Medical Center. Our staff will provide the insight and instruction you need to become an active contributor in your own recovery and will stand prepared to answer any questions you may have about next steps and best options.

SURGICAL PATIENTS

Please arrive at the facility one hour before your scheduled procedure start time. At least two days before your procedure, your referring physician will let you know if there are any pre-surgery instructions to follow; these may include special directions for washing the night before or how to prepare yourself the day of.

We ask that you follow all physician instructions closely; not doing so could lead to your procedure being rescheduled.

LAB & IMAGING PATIENTS

Please arrive at the facility 15 minutes before your scheduled appointment time; walk-in patients should also verify whether precertification is required for testing. Your physician will let you know if there are any special preparations or dietary instructions to consider the day before or the day of your appointment.

Again, we ask that you adhere to all physician instruction, as not doing so may lead to your appointment being rescheduled.

PRE- & POST-OP

Here’s what to expect in the days leading up to your procedure, as well as on the day of:

  • Before your procedure, a representative of Aspen Mountain Medical Center will call to confirm your appointment time and take note of your current medications, allergies and any medical conditions.
  • One of our nurses will let you know what time you should stop eating and drinking before your procedure. Keep in mind that failure to comply with these instructions may result in your procedure being rescheduled.
  • If you currently take any prescription or over-the-counter medications, check with your physician on whether you should take them the day of surgery.
  • Be mindful of your health the week before your surgery—if you note any changes, such as a fever, cold or other ailment, let you physician know right away, as your procedure may need to be rescheduled.
  • Female patients should notify our facility staff if they suspect they may be pregnant.

On the day of surgery:

  • Bathe normally on the morning of your surgery, and wash and dry your hair. Do not use any kind of styling product, make-up, lotion, perfume or nail polish.
  • Do not wear or bring with you any items of high-value, including rings, watches or other jewelry.
  • If you wear any type of prosthesis, including contacts or dentures, bring a case in which to store them during surgery, as you will have to remove them.
  • Wear comfortable, loose-fitting clothing that you can change easily into and out of. When you arrive at the hospital, you will change into the provided gown and slippers.
  • Please arrive promptly, as instructed, to allow for all admissions procedures, medical history review and questions you may have.

Onsite Recovery

Immediately following your procedure, our staff will move you to a secure recovery area, where we will monitor you closely until you are fully awake. Once you are awake and stable, you will either be discharged to return home or will be taken to one of our private rooms for an overnight stay.

For those being discharged home, your family will be able to join you in the recovery area once you are awake; our nursing staff will then review at-home care instructions and answer any final questions you may have.

Though times vary depending on your response to anesthesia, outpatient visitors are typically discharged within one to three hours after surgery.

REGISTRATION

During the registration process, our friendly desk staff will confirm details regarding your procedure and also verify your insurance. So we can keep the process quick and simple, please have the following on hand when you arrive at the registration desk:

  • Photo ID
  • Primary Insurance Card
  • Secondary Insurance Card (if applicable)

Also, know that your insurance company may have set admission requirements for you and/or your treating physician. These requirements may include pre-authorization or physician referral and, if not met, could affect or eliminate your reimbursement.

FAMILY & FRIEND ACCOMMODATIONS

We recognize family and friends as key contributors to the patient journey—they are certainly important during the recovery process, when patients may need extra assistance and care. This is one reason we take pride in offering all visitors a warm welcome and a comfortable environment in which to wait for loved ones during surgery.

Our cozy waiting area, complete with a roaring fireplace, offers all the comforts of home and ensures you never go hungry or thirsty. Enjoy your fill of:

  • Complementary coffee, tea, hot chocolate and water
  • Soft drinks and snack items in vending machines
  • Gourmet selections for breakfast and lunch at our cafeteria

Three Patches Café hours:

    • Breakfast, 7-9:30 a.m.
    • Lunch, 11 a.m.-2 p.m.
    • Dinner, 5-8 p.m.
    • Room Service available for dinner to our overnight guests and visitors

Additional Onsite Amenities:

  • Free parking
  • Free Wi-Fi
  • Cable TV
  • Convenient visiting hours

Lodging

Below is a list of nearby lodging options. When making your reservations, be sure to ask for discounted hospital rates.

Homewood Suites

60 Winston Dr.
Rock Springs, WY 82901
(307) 382-0764

Hampton Inn

1901 Dewar Drive
Rock Springs, WY 82901
(307) 382-9222

Best Western Outlaw Inn

1630 Elk Street
Rock Springs, WY 82901
(307) 362-6623

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